- 1.The new way NatWest Group is making work better
The UK bank’s Group COO Jen Tippin explains the bold moves behind the company’s HR evolution.
- 2.10 principles of organization designThese fundamental guidelines, drawn from experience, can help you reshape your organization to fit your business strategy. See also “A guide to organization design.”
- 3.The inside-out approach to customer-centricity
You can’t transform your customer experience unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.
- 4.Managing with the Brain in MindNeuroscience research is revealing the social nature of the high-performance workplace.
- 5.The rise of the eco-friendly consumerDuring the pandemic, people have become more sensitive to the environmental impact of their shopping decisions—and companies are responding.
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