The UK bank’s Group COO Jen Tippin explains the bold moves behind the company’s HR evolution.
You can’t transform your customer experience unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.
Harvard Business School professor emeritus James Heskett sums up the insights he’s gleaned in more than 30 years of studying corporate culture.
Whether it’s nature or nurture, being a stickler on the minutiae is a quality that benefits employees.