The UK bank’s Group COO Jen Tippin explains the bold moves behind the company’s HR evolution.
Harvard Business School professor emeritus James Heskett sums up the insights he’s gleaned in more than 30 years of studying corporate culture.
You can’t transform your customer experience unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.
Whether it’s nature or nurture, being a stickler on the minutiae is a quality that benefits employees.