Strategy+business (s+b) is PwC’s award-winning management magazine for decision makers in businesses and other organizations around the world. Our purpose is to illuminate the complex choices that leaders face—in strategy, marketing, operations, human capital, governance, and other domains—and the impact of their decisions. Click here for more information about s+b. You can read s+b online and subscribe to the digital issue here.
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The UK bank’s Group COO Jen Tippin explains the bold moves behind the company’s HR evolution.
You can’t transform your customer experience unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.
Harvard Business School professor emeritus James Heskett sums up the insights he’s gleaned in more than 30 years of studying corporate culture.
Whether it’s nature or nurture, being a stickler on the minutiae is a quality that benefits employees.
A new book argues the best decision makers combine good data with their own good judgment.