John B. Riggs, CTO and SVP of Applied Technology Solutions at HSB (Hartford Steam Boiler), describes how the company is using technology to build new ventures and create new business models in the historically risk-averse insurance sector.
The UK bank’s Group COO Jen Tippin explains the bold moves behind the company’s HR evolution.
You can’t transform your customer experience unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.
Harvard Business School professor emeritus James Heskett sums up the insights he’s gleaned in more than 30 years of studying corporate culture.
Whether it’s nature or nurture, being a stickler on the minutiae is a quality that benefits employees.